Return & Exchange Policy
At rodwavemerchshop.us, we are committed to providing high-quality products and excellent customer service. Please review our return and exchange policy below.
Return & Exchange Eligibility
To qualify for a return or exchange, the following conditions must be met:
- Returns and exchanges must be requested through our official support system.
- Requests must be submitted within 30 days of delivery.
- Items must be returned unworn, unwashed, and undamaged.
- Products must be in their original condition with tags and packaging (if applicable).
- Refunds are issued to the original payment method used at checkout.
- Exchanges are only available for a different size of the same product.
Return Processing Time
- All returns and exchanges are processed within 7 business days after reaching our warehouse.
- Once your refund is approved, it may take 5–10 business days to appear in your account, depending on your bank or payment provider.
- If you experience delays, please contact your bank for assistance.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact our Fan Support team immediately.
When contacting support, please include:
- Your order confirmation number
- Clear photos of the received product
This information helps us resolve your issue quickly and efficiently.
Customer Support
For all return, exchange, or product-related inquiries, please get in touch with our support team:
📧 Email: support@rodwavemerchshop.us
Our team is always ready to assist you.
Important Notes
- Returns that do not meet our policy requirements may be rejected.
- Customers are responsible for return shipping unless the item is defective or incorrect.
- We reserve the right to update this policy at any time without prior notice.