Cancellation, Refund & Return Policy
At rodwavemerchshop.us, customer satisfaction is our top priority. Please read our cancellation, refund, and return policy carefully before placing your order.
Order Cancellation Policy
- Orders may be canceled within 24 hours of placement.
- A restocking fee of $4.99 USD will be charged for canceled orders.
- After 24 hours, cancellation is not guaranteed, as orders may already be in processing or shipping.
- We reserve the right to proceed with order processing at any time.
To request a cancellation, please contact our support team through our website as soon as possible.
Order Modification Policy
- Orders can be changed within 24 hours after being placed.
- After this period, changes are not guaranteed.
- Once an order enters processing, it cannot be modified.
Please contact our customer support team immediately if you need to update your order details.
Refund Policy
Refunds are only issued under the following conditions:
- If you do not receive your order.
- If you request a refund within 24 hours of placing your order.
All refund requests are reviewed before approval.
Return & Replacement Policy
We offer a 30-day return policy in the following cases:
- You receive the wrong product.
- Your item is damaged or defective.
In such cases, please contact us with clear photos of the product. After verification, we will provide a replacement or exchange at no extra cost.
Important Notice
- We do not guarantee order cancellation or modification during high-demand periods, sales, or holidays.
- We reserve the right to process orders without prior notice once confirmed.
- Customers are responsible for providing accurate order details.
Contact Support
For cancellation, changes, refunds, or returns, please contact our support team through rodwavemerchshop.us as soon as possible.
Our team will assist you promptly and professionally.